Homeowners are what makes our business go ’round, so it’s not surprising that when working with new clients, we often hear the good, the bad and the ugly when it comes to their past experiences with construction companies. And we’re convinced that much of homeowner-builder conflict could be solved with a little extra attention to communication.
When one or both parties are frustrated, it shows through in the quality of their interactions. Unfortunately, poor communication can result in a less-than-ideal relationship and not being able to verbalize exactly what you want. Start here to make sure you’re properly communicating with your home builder – and we’ll make sure to do the same.
1. Decide on a Method
Are you the kind of person who likes to talk face-to-face? Or are you more of an emailer? Before your project starts, decide on a method of communication between you and your builder. Be clear about how you’d like to talk and how often you’ll meet to make sure you get the chance to communicate in the way you feel most comfortable.
2. Get Status Updates
We think that one of the most common complaints in new home construction is simply not communicating enough. We all have a lot invested in a project, so it can be frustrated if you don’t know what’s going on. Schedule regular status updates according to your comfort level: A weekly email or bi-weekly in-person meeting can help you stay an active participant in the project.
3. Speak Up!
Don’t make the mistake of staying quiet on issues that are important to you. If you really hate the paint color that was originally chosen, say something. We’d much rather get it right the first time than to have a homeowner who was less than thrilled at the end of the project. So, speak up: Ask tons of questions and tell us what you’re thinking to create the best possible partnership and ultimately, end product.